Terms & Conditions

Last updated: 2026. Please read these terms carefully. By instructing 1st Aid Recovery to carry out work, you agree to them.

1. Definitions

"We", "us" and "our" mean 1st Aid Recovery. "You" and "your" mean the customer instructing us. "Vehicle" means the vehicle to be recovered, transported or assisted. "Services" means the recovery, transport or roadside assistance we agree to provide.

2. Quotations and pricing

Quotations are given on the basis of the information you provide, including location, destination, vehicle type and condition. Where the actual circumstances differ materially from what was described — for example the vehicle will not roll, steer or brake, is inaccessible, or is in a location requiring specialist equipment — we may need to revise the price. We will tell you before carrying out any additional work.

Quotations are valid for 7 days unless stated otherwise. Prices include VAT where applicable at the prevailing rate.

3. Payment

Unless you hold an approved account with us, payment is due on completion. We accept card and bank transfer. Account customers are invoiced on agreed terms, normally 30 days from invoice date. We reserve the right to charge statutory interest and recovery costs on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Response times

Any arrival time given is a good-faith estimate based on the position of our nearest available vehicle. It is not a contractual guarantee. Response can be affected by traffic, weather, road closures, incident volume and instructions from police or highways authorities. We will keep you informed of material delays.

5. Your obligations

You confirm that you are the owner of the vehicle or are authorised by the owner to instruct its removal. You must give accurate information about the vehicle, its condition and its location, and disclose anything that affects safe recovery — including modifications, low ride height, non-standard weight, alarm or immobiliser issues and any hazardous load.

You must remain contactable, and where safe to do so remain with the vehicle until we arrive. On motorways and dual carriageways you must follow Highway Code guidance and wait in a place of safety.

6. Personal belongings

Please remove all personal belongings, valuables and documents from the vehicle before it is recovered. We do not accept liability for items left in a vehicle in transit or in storage.

7. Liability

We carry public liability and goods-in-transit insurance and will carry out the Services with reasonable skill and care. Our liability for loss or damage to the vehicle caused by our negligence is limited to the level of our goods-in-transit cover in force at the time.

We are not liable for pre-existing damage, defects or mechanical condition; for damage arising from a fault or characteristic of the vehicle that was not disclosed to us; for damage unavoidably caused during a recovery from a hazardous position where the alternative was leaving the vehicle in danger; or for indirect or consequential losses such as loss of profit, loss of use or missed appointments.

Any claim for damage must be notified to us in writing within 48 hours of delivery, with photographs. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Storage

Where a vehicle is stored at our premises, storage charges apply from the day after arrival at our published daily rate. We will notify you of the rate at the time. We have a lien over the vehicle for unpaid recovery and storage charges, and after giving written notice we may sell an uncollected vehicle to recover sums owed, accounting to you for any surplus.

9. Cancellation

You may cancel a pre-booked, non-emergency job at no charge with at least 24 hours' notice. Cancellation with less notice, or once our vehicle has been dispatched, may incur a charge reflecting the costs we have already incurred.

Where you are a consumer and the contract was made at a distance, you have a statutory 14-day right to cancel. If you ask us to begin an emergency service within that period, you acknowledge that you lose the right to cancel once the service has been fully performed, and may be charged for work already done.

10. Circumstances beyond our control

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, flooding, road closures, accidents, civil emergency, industrial action, fuel shortages or acts of government.

11. Complaints

If something has gone wrong, contact us at info@1staid-recovery.co.uk or 07961 100260. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

12. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found to be unenforceable, the remaining provisions continue in force. These terms, together with your quotation, form the entire agreement between us.