Recovery and roadside assistance across Richmond
Richmond is a careful sort of area to work in. The town centre streets are narrow and busy, Richmond Hill is steep, and a good proportion of what we move here is either a classic or something valuable enough that how it is strapped matters as much as whether it arrives.
The riverside roads flood at high spring tides — genuinely, several times a year — and we get called to vehicles that have been caught by it. If that is your situation, do not attempt to start the engine. Water in the intake turns a recoverable car into a rebuilt engine, and the single most useful thing you can do is leave the key alone until we have looked at it.
When you ring 07961 100260, a person answers. We take your location, the vehicle details and what has happened, and you get a fixed price and a realistic arrival window before you put the phone down. Our driver rings you again as they approach, so you are not standing there wondering.
Local knowledge: Richmond roads, landmarks and stations
Richmond is about 20.7 miles from our yard, in the London Borough of Richmond upon Thames, and for an emergency we are usually around an hour. These are the places we are called to most often here:
- Main roads: Great Chertsey Road (A316), Kew Road (A307) and Richmond Hill
- Landmarks and busy spots: Richmond Park, Kew Gardens, Richmond Bridge and Richmond Green
- Stations and their car parks: Richmond and North Sheen
Not sure of the exact address? Give us the nearest of these and we will find you — or drop us a pin from your phone's map app.
What we can do for you in Richmond
- 24 Hour Breakdown Recovery in Richmond — Broken down at home, at the roadside or on the motorway? Our trucks are out around the clock…
- Accident & Collision Recovery in Richmond — Calm, professional recovery after an accident, including non-drivable vehicles, winching and secure storage while your claim is sorted.
- Jump Starts & Battery Assistance in Richmond — Flat battery? In most cases we get you started and back on the road where you sit, with…
- Mobile Tyre Fitting & Flat Tyre Change in Richmond — Puncture, blow-out, or no spare in the boot? We fit your spare safely or recover you to a…
- Car Transport, Collection & Delivery in Richmond — Pre-booked vehicle transport for purchases, auction cars, SORN vehicles, project cars and trade deliveries.
- MOT & Car Servicing in Richmond — MOT arranged, and we collect and return the vehicle so you never have to take a morning off…
- Servicing & Accident Repairs in Richmond — Full servicing for all makes, plus accident and bodywork repairs — with collection and delivery included.
- Caravan & Trailer Towing in Richmond — Recovery and transport for touring caravans, trailers and horseboxes — including relocations and site moves.
- Sell Your Car — Damaged, Non-Runners & MOT Failures in Richmond — We buy motor failures, accident damage, MOT failures, non-runners and scrap vehicles. Fair price on the phone, free…
- New & Second Hand Car Parts in Richmond — New and used parts for most makes and models — panels, lights, engines, gearboxes, wheels and batteries. Fitting…
- Secure Car & Vehicle Storage for Richmond — Secure short and long term storage for cars, vans, caravans and motorbikes at our gated Erith yard. Accident,…
- Caravan & Motorhome Storage for Richmond — Secure caravan, motorhome and trailer storage at our gated Erith yard. Hard-standing, monitored, by the month or the…
- Scrap My Car — Free Collection in Richmond — Scrapping a car in London or Kent. Free collection anywhere we cover, payment before we load it, and…
Fixed prices, no surprises
Every job is different, so we price each one on its own merits rather than reading from a list. Where the vehicle is, where it is going, what it is, and whether anything makes it awkward — no keys, will not roll, needs winching out of a tight spot — all of it changes the work involved. Tell us and we will give you a fixed figure for your job before we set off, with no obligation. That figure is then the price you pay.
What to do while you wait
If you are on a dual carriageway or motorway, get to the hard shoulder or an emergency refuge area if you possibly can, put your hazards on, leave the vehicle by the left-hand doors and wait behind the barrier rather than in the car. On residential streets, park as far to the left as you can and stay visible. Keep your phone charged and to hand — our driver will call you.
Questions about recovery in Richmond
How quickly can you reach me in Richmond?
Richmond is about 20.7 miles from our yard at Standard Wharf, 189 Manor Road, Erith, so for an emergency we are usually around an hour, normally coming in via Great Chertsey Road (A316) and Kew Road (A307). Traffic, the time of day and how many jobs are running all move that, so when you ring 07961 100260 we give you a real window for that moment rather than a best case.
Do you cover all of TW9, TW10?
Yes — every street in TW9, TW10, around the clock, including nights, weekends and bank holidays. We also cover the neighbouring areas of Roehampton, Putney, Hammersmith and Southfields, so if you are on a boundary it makes no difference.
My car won't start at Richmond station — can you help?
Yes. Station car parks are one of the most common places we are called to in Richmond, usually for a flat battery after the car has sat all day. Tell us which car park and roughly where you are parked. If it has a height barrier or a pay-on-exit gate, mention that too and we will send the right vehicle and sort the exit with you.
I have broken down on Great Chertsey Road — what should I do?
That is a main road, so safety first: if the car can roll, get it to the kerb or into a side road, switch on your hazards, and wait somewhere safe away from the traffic — not in the car. Then ring 07961 100260. Red routes and bus lanes are enforced quickly, so we prioritise moving vehicles off them.
Are you open at night and at weekends in Richmond?
Yes. We work 24 hours a day, 365 days a year across Richmond, Christmas Day and bank holidays included. A real person answers 07961 100260 — no call centre and no automated menu.
What does recovery in Richmond cost?
Every job is different, so we quote each one individually rather than working from a price list. What it costs depends on where the vehicle is, where it needs to go, what sort of vehicle it is and whether anything about it makes the job harder — no keys, will not roll, stuck somewhere awkward. Tell us those things and we will give you a fixed figure on the phone, with no obligation.
Can you recover a vehicle from private land in Richmond?
Yes, provided you are the registered keeper or have the landowner's permission. If the vehicle is in a multi-storey car park or somewhere with a height restriction, please mention it when you ring so we send the right truck.